Hospitality Management · Centennial College · Toronto
Le Tra My
Hospitality‑trained. People‑first. Fluent in four languages.
01 · Welcome
Great with people, in four languages.
I’m Le Tra My. I trained in Hospitality Management at Centennial College in Toronto, and I bring a calm, warm way with guests that works just as well at a front office or a brokerage.
[One sentence on why I chose hospitality.]
- Hospitality Management, Centennial College, 2026
- Based in Toronto
- Vietnamese, English, Korean, French
“[A short line from a manager, teacher or guest.]”
Four languages
- Vietnamese[Native]
- English[Fluent]
- Korean[Level]
- French[Level]
02 · Front desk
The first point of contact.
Check-ins, requests and the occasional complaint: the desk is where a stay is won or lost in the first minute.
[Hotel or property], [role], [dates]. [One sentence on what I handled there.]
- Guest and client service, in person and by phone
- Requests and complaints handled calmly
- [Property management system I know]
“[A manager’s line on how I handle a difficult guest.]”
03 · Housekeeping
Standards you can see.
A room is judged in a glance. Housekeeping taught me to notice what most people only feel: the fold, the line, the light.
DoubleTree by Hilton Toronto Downtown, [role], [dates]. [One sentence on what I handled there.]
- Room standards and inspections
- Attention to detail under time pressure
- [A specific standard or checklist I worked to]
“[A supervisor’s line on my eye for detail.]”
04 · Bartending
Reading the room.
Behind a bar you learn people fast: the regular, the nervous first date, the table that needs slowing down. I stay calm when it’s busy and keep the conversation going.
- Smart Serve certified (Ontario), valid until [20XX]
- First Aid, CPR and AED certified
- [Venue], [dates]
“[A line from a bar manager or regular.]”
05 · Contact
Say hello.
Hotels, front offices and brokerages: if you need someone who puts strangers at ease in four languages, I’d love to hear from you.
Toronto, Canada · Open to hospitality, front office and client-facing roles
